REFUNDS & EXCHANGES POLICY

If for any reason you are unhappy or dissatisfied with your purchase or product,
we will gladly assist you in the below instances:

REFUNDS & RETURNS
Should you wish to return a product purchased at a Sonny Shoes,
a return and refund will be considered if:

– It is within 30 days of purchase made,
– A valid till slip / proof of purchase can be produced,
– Goods are in a resalable condition,
– Goods are in original packaging bought, and with all relevant tags and labels on it.

Refunds will be made against the payment methods used on the original transaction. For example;

If a customer has made a cash purchase, their return will be processed with a cash refund.
If a customer has made a credit card purchase,
we will only be able to process the refund against the original credit card used for the transaction.
Refunds onto a credit card can take 5-7 business days to reflect, dependent on your bank.

If a customer has made a debit card purchase,
due to Banking Regulations, we will not be able to process the refund against the original debit card.
Should the customer require a refund, the refund will be made in cash or via a direct deposit
which will be processed by Head Office. Direct Deposit refunds can take 3-7 business days to reflect.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges
on non-defective goods. Retailers may choose to charge for this service if they do offer it.

EXCHANGES

If you have changed your mind and wish to exchange your purchase for something else, an exchange will be considered if:

– It is within 30 days of purchase made,
– A valid till slip / proof of purchase can be produced,
– Goods are in a resalable condition
– Goods are in original packaging bought, and with all relevant tags and labels on it

A customer will only be able to exchange their purchase for an item of similar value.
If more than the original purchase value, customer will need to pay in the difference of new item chosen.

If value less than the original purchase value, customer will forfeit the balance,
as refunds cannot be processed with exchanges.

NON-REFUNDABLE ITEMS

All sales of Shoes are final and non-refundable.
We do not accept returns, exchanges, or refunds for Worn Shoes due to hygiene and safety concerns.